Frequently Asked Questions

Everything you need to know about shopping with your favorite neighborhood store.

How long will it take for my order to arrive?

Standard shipping typically takes 3-5 business days. Once your order is dispatched, you will receive a tracking number via email to monitor its progress.

What is your return policy?

We offer a 30-day return window for most items in their original packaging. Simply visit our returns portal to start a request and receive a prepaid shipping label.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), as well as digital wallets like Apple Pay, Google Pay, and PayPal.

Do you offer international shipping?

Currently, we ship to all 50 states and Canada. We are working on expanding our delivery zones to more international locations soon.

Can I change or cancel my order after it's been placed?

Orders are processed quickly, but we have a 1-hour window for changes or cancellations. Please contact our support team immediately if you need to modify your order.

How can I track the status of my delivery?

You can track your package by clicking the link in your shipment confirmation email or by logging into your Good Neighbour account and viewing your order history.