Returns & Exchanges

At Good Neighbour, we want you to be completely satisfied with your purchase, which is why we offer a 30-day return window for all unused items in their original packaging. We strive to make the process as neighborly as possible with easy returns and dedicated customer support.

Return Process

• 1.
  Initiate Your Return

  Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

• 2.
  Prepare the Package

  Securely pack your items in their original packaging and include all tags, manuals, and accessories to ensure a full refund.

• 3.
  Ship It Back

  Print the prepaid shipping label provided via email and drop off your package at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our team inspects the returned goods, we will process your refund to your original payment method within 5 to 7 business days.